Refund policy

REFUND POLICY
EDGETRACK — Shopify Products Importer

1. Digital product
Shopify Products Importer is a digital software product (a Windows desktop application) that is delivered instantly by email after payment. Because it is a delivered digital file, it cannot be "returned" in the same way as a physical item.

2. General refund policy
All sales are final once the product has been downloaded. Because the software is delivered immediately and cannot be returned, we do not offer refunds for change of mind or accidental purchases.

3. Where we will help (resolution before refund)
If you experience a genuine technical problem — for example the app does not install, does not open, or fails to run on a supported Windows version — please contact us first. In most cases we can resolve the issue quickly:
- We help you re-download and install the latest version.
- The installer automatically adds the required WebView2 runtime on Windows 10/11.
- We guide you through any setup or usage questions.

4. When a refund or replacement may be offered
If, after we have tried to help you, the app still does not work on a supported system (Windows 10 or Windows 11, 64-bit) and the problem cannot be fixed, we may offer a replacement download or a refund on a case-by-case basis.

5. How to request support or a refund
Contact us with your order details (order number and the email you used at checkout) via:
- Store contact page
- Email: muzair355wb@gmail.com

We will respond and work with you to resolve the issue.

6. Timeframe
Please contact us within 14 days of your purchase for any refund or support request. Requests received after this period may not be eligible for a refund.

7. Chargebacks / disputes
If you have an issue with your order, please contact us first before opening a chargeback or dispute — we are happy to help resolve it.

Last updated: 2026