Exchange & Returns
Not the right size, or simply changed your mind? You have 30 days from the day your order arrives to exchange or return any unworn item. No restocking fees, no drawn-out forms.
How it works
Message us
Email edgetrackltd@gmail.com or call +44 7882534290 with your order number and tell us whether you want an exchange or a refund.
We arrange the return
We will send you a prepaid return label or book a courier collection from your address — whichever is easier for you.
Pack it up
Put the item back in its original packaging, unworn and unwashed with the tags still attached, and hand it to the courier.
We sort it quickly
Exchanges are dispatched as soon as your return is scanned. Refunds are processed within 3–5 working days of the item reaching us.
What you can return
- Unworn and unwashed items with the original tags still attached.
- Items returned within 30 days of the delivery date.
- Items in their original packaging where possible.
- Faulty, damaged or incorrectly sent items — at any time, with return postage covered by us.
What we cannot accept
- Items that have been worn, washed, altered or damaged after delivery.
- Items with the tags removed.
- Underwear and other hygiene-sensitive items, for hygiene reasons.
- Gift cards.
- Returns sent back more than 30 days after delivery, unless the item is faulty.
Items returned outside these conditions may be sent back to you, so please check before you post.
Exchanges
Need a different size or colour? Tell us exactly what you would like when you message us and we will reserve it for you straight away, so it does not sell out while your return is in transit.
If your preferred size is out of stock, we will let you know and offer the choice of a full refund or a store credit — whichever you prefer.
Refunds
- Approved refunds are returned to your original payment method.
- We process refunds within 3–5 working days of receiving the returned item.
- Please allow a further 3–5 working days for the money to appear on your bank statement.
- Original delivery charges are not refunded unless the item was faulty or we sent the wrong thing.
Faulty or wrong item?
If something arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and a photo if you can. We will send a replacement out immediately and cover the cost of returning the item — you will not be left out of pocket.